We believe that a hassle-free delivery process is essential to ensure a delightful shopping experience. Let us take you through how delivery works on Lookbox, ensuring that you receive your fashion fi nds promptly and securely.

1. Buyer’s Responsibility for Delivery Fee

At Lookbox, we put the power of choice in your hands. As a buyer, you have the responsibility of covering the delivery fee for your purchases. The shipping fee will be calculated based on your preferences and destination, ensuring transparency and clarity during the checkout process.

2. Secure and Trustworthy Delivery

We prioritize the safety and security of every transaction on our platform. To ensure peace of mind for both buyers and sellers, we require sellers to provide proof of handing over the item to the designated delivery option, which often includes Uber drivers or other trusted delivery services. This proof of delivery ensures that the item is on its way to you and gives you real-time updates on the shipping progress.

3. Effortless Communication and Tracking

Eff ective communication is key to a successful delivery process. We’ve integrated a messaging system into our platform, enabling buyers and sellers to stay in touch throughout the shipping journey. Whether it’s providing delivery updates, sharing tracking information, or addressing any questions, our messaging system keeps you connected every step of the way. Knowing the whereabouts of your package allows you to anticipate its arrival and eagerly await your new fashion treasure.

4. National Delivery Made Simple

Lookbox is a national marketplace, and we are thrilled to unite fashion enthusiasts from around Ghana. Our delivery process is designed to accommodate national transactions, making it seamless for sellers to ship their products to customers located in different regions. Embrace the excitement of discovering unique fashion finds from across Ghana!

5. Embracing Sustainability

We are passionate about promoting sustainability in every aspect of the fashion industry. In line with our values, we encourage sellers to use eco-friendly packaging materials whenever possible. By opting for sustainable packaging, we collectively reduce our environmental footprint and contribute to a more conscious world.

6. Continuous Improvement and Your Feedback

At Lookbox, we are dedicated to continuous improvement. As we strive for excellence, your feedback is invaluable to us. We continuously assess and improve our shipping processes based on your suggestions and experiences. Your insights enable us to optimize shipping efficiency and deliver an ever-improving shopping journey.

Thank you for being part of our Lookbox community, and happy shopping!