Frequent Asked Questions
Platform
Listing an item for sale is easy! Simply log in to your account, click on the "Sell" button, and follow the step-by-step instructions to provide product details, pricing, and images. Once submitted, your item will be visible to potential buyers.
We take safety and security seriously. If you encounter any suspicious or fraudulent activity, please report it immediately. Our team will investigate the matter promptly.
Our platform features an integrated messaging system. Simply go to the item's page and click on the "Message Seller" or "Message Buyer" button. This enables you to communicate directly and address any questions or concerns.
Listing items on our marketplace is completely free. There are no fees for creating product listings. However, we do charge a 10% commission on every item sold through our platform. Rest assured, this commission helps support the maintenance and continuous improvement of our services to provide you with the best selling experience possible.
Our marketplace welcomes a wide range of secondhand items, including clothing, accessories, shoes, and more. As long as the items are in good condition and comply with our guidelines, you're free to list them for sale.
Absolutely. We prioritize the protection of your personal information and follow strict data security measures. Your details are confi dential and used solely for essential platform functions.
Should you decide to delete your account, go to your account settings and select the "Delete Account" option. Please note that this action is irreversible and will remove all your data from the platform.
You can reach our friendly customer support team via the "Contact Us" section on our website. We're here to help with any questions, concerns, or technical issues you may encounter.
Delivery/Shipping Information
Delivery is handled promptly, ensuring that items are shipped within 3 days after purchase. The buyer is responsible for covering the delivery fee, and the seller must provide proof of delivery to ensure a smooth transaction. Delivery methods vary depending on the buyers location and preferences.
Payment
We support various payment methods, including credit/debit cards, MoMo, and other secure payment gateways. Choose the option that suits you best to complete your purchase safely.
For security purposes, we do not store any payment details on our platform. Each time you make a purchase, you'll need to enter your payment information for that specific transaction.
Orders & Returns
Our marketplace allows returns under certain conditions. If you change your mind about an item, check the seller's return policy on their page. If they accept returns, you may initiate the process within the specifi ed timeframe.
We strive for a positive shopping experience, and we understand that sometimes issues may arise. In such cases, please reach out to the seller fi rst to resolve the matter. If an agreement can't be reached, contact our support team, and we'll assist in fi nding a suitable solution.
Buying & Selling
While we welcome a wide range of secondhand items, there are some restrictions in place. Items that violate our terms of service, such as illegal or hazardous products, are not allowed on the platform.
We off er buyer protection to ensure you receive the item as described. If there's a significant discrepancy between the item's condition and the seller's description, you may be eligible for a refund. Please review our buyer protection policy for more details.
Yes, negotiation is often possible! You can use the messaging system to communicate with the seller and discuss price offers or discounts before making a purchase.
Yes, leaving feedback or reviews for sellers is highly encouraged! It helps build trust within the community and allows others to make informed decisions.